COVID-19: support for carers

During the Covid-19 pandemic more people have taken on a caring role for the first time, please take a look at our resources for carers during COVID-19 for help and support.

Download the February 2021 Carers Information Bulletin (pdf)

Know your rights

Carers Rights Day was held on 26 November 2020 

Under the Social Services and Wellbeing (Wales) Act 2014, carers have certain rights including:

  • the right to information, advice and assistance
  • the right to an assessment
  • the right to wellbeing

Visit the Welsh Government to learn more about carer's rights.

Who is a carer?

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

A carer should not be confused with a care worker or care assistant who receives payment for looking after someone as a job.

As a carer, you could be caring for a relative, partner or friend who is ill, frail, disabled, has mental ill health or substance misuse problems.

Being a carer can be very rewarding but can affect you physically and emotionally. 

You have a right to information to support you in your caring role, which can include a carers assessment.


COVID-19: carer assessments are currently being conducted by telephone.

Read about the Newport City Council carers assessment process 

Carers Wales guide to getting an assessment factsheet (pdf)

Request a carers assessment and/or information here.

Help and support

Sign up to the Carers Network to receive regular eBulletins and up-to-date carer news, email

New! Newport Carers Handbook (pdf): a guide to services available in Newport and a useful resource for carers. 

Carers Guide to Planning for Emergencies (pdf): helps you think about forward planning for yourself and the person you care for. 

Email or call (01633) 235650 if you would like us to post a copy of the Carers Handbook or Carers Guide to Planning for Emergencies to you. 

Newport Carers Directory (pdf): details of local support groups and services.

Carer's parking permitnominated carers can apply for a parking permit so they can park safely at the home of the person they care for

Pendant alarmspeace of mind for carers if the person they care for is at risk when left alone.

You can access this service privately from a range of providers.

Monmouthshire County Council can provide the service under a private arrangement at a cost of £45 installation charge and then £4 per week.

Telephone (01633) 644466 or email for more information.

AskSARAa free and easy to use online self-help guide providing expert advice and information on products and equipment for older or disabled adults and children.

Community ConnectorsNewport's community connectors offer information, advice and signposting to activities in your area. 

Small Grants Scheme: facilitated by the Carers Trust South East Wales on behalf of Newport City Council.

Grants can provide financial support to carers of all ages, view the Carers Trust Small Grant application

Jointly Apphelp make caring less stressful and more organised by creating a ‘circle of support’ to share caring duties. 

To get a free access code email  or call (01633) 656656.

Download the Jointly App user guide (pdf)

Newport Citizens Advice Bureauhelp in applying for carers allowance or with a benefits check to help maximise your income.  

Advocacy for carers: to help get your voice heard 

Newport Libraries: each library holds a collection of books selected to support carers. 

All Wales Forum: represents the views of parents and carers of people with learning disabilities at national level.

Newport Live: discounted sport and leisure activities membership for unpaid carers in receipt of carers allowance.

Carers Support Groups in Newport: support, friendship and activities. (COVID-19: groups are cancelled until further notice)

Young carers 

A young carer is someone aged under 25 years who is caring or helping to care for a relative by doing housework, shopping, cooking or looking after brothers and sisters. 

Visit Newport Young Carers service for further information. 

A Young Carers ID card is available to young carers under the age of 18, which can reassure young carers when they approach professionals such as doctors, teachers and pharmacists. ID cards are available from Newport Young Carers Service.

Newport Young Carers Service also offer virtual groups, one-to-one video chats and phone calls to provide support. Email or call the community connectors on (01633) 235650.

Young Carers Action Day will be held on 16 March 2021. The theme this year is Protect Young Carers’ Futures. Carers Trust have developed resources for young adult carers to promote their skills, as well as professionals to help them understand the value of employing young carers.

Planning for end of life decisions

Alzheimer’s Society have a simple booklet called ‘This is Me’ that can be used to record details about a person living with dementia and act as a guide if the person moves into a care home or spends time in a hospital or hospice.

Compassion in Dying offers information about making advance decisions about end of life care, including an Advance Decision Pack to record your wishes.

Marie Curie provides information and support for people who are caring for someone who has a terminal or life affecting illness such as dementia, Parkinson’s Disease or cancer.

Further information