A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

A carer should not be confused with a care worker or care assistant who receives payment for looking after someone as a job.

As a carer, you could be caring for a relative, partner or friend who is ill, frail, disabled, has mental ill health or substance misuse problems.

Being a carer can be very rewarding but can affect you physically and emotionally. 

You have a right to information to support you in your caring role, which can include a carers assessment.

Carers have rights under the Social Services and Wellbeing Act (2014), visit the Welsh Government's Understanding your rights as a carer.


Read about the Newport City Council carers assessment process 

Carers Wales guide to getting an assessment factsheet

Apply for a carer's assessment

Help and support

Carers Handbook

The council's Carers Handbook (pdf) is a guide to services available in Newport and can be a useful resource for carers. 

If you would like a copy posted to you, call us on (01633) 656656 or email

Carers Emergency Handbook 

The council’s Carers Emergency Handbook (pdf) helps you to think about and plan for emergencies for yourself and the person you care for. 

Carers Directory

Browse Newport's Carers Directory (pdf) for details of support groups and services.

Newport City Council Carers Cafe - currently cancelled until further notice

Drop in to The Riverfront Café every last Thursday of the month 10am – 12pm for information, advice and to chat to other carers for support. For more details call us on (01633) 656656.

Newport Support Partnership

Free advice and support to Newport residents, particularly carers, older people (including people with dementia) and people with disabilities. 

Pendant alarms 

Peace of mind for carers if the person they care for is at risk when left alone.

You can access this service privately from a range of providers.

Our partner Monmouthshire County Council can provide the service under a private arrangement at a cost of £45 installation charge and then £4 per week.

Telephone (01633) 644466 or email for more information.


A free and easy to use online self-help guide providing expert advice and information on products and equipment for older or disabled adults and children.

Community Connectors 

Offer advice and contact with groups and activities in your area. 

Carers Trust South East Wales

Facilitates a small grants scheme on behalf of Newport City Council to provide financial support to unpaid carers of all ages. 

Carers Support Groups in Newport

Offer support, friendship and activities.

All Wales Forum 

Represents the views of parents and carers of people with learning disabilities at national level.

Newport Live 

Offers discounted membership for unpaid carers in receipt of carers allowance and includes swimming, exercise classes, racquet sports and gym sessions.

Young carers 

A young carer is someone aged under 25 years who is caring or helping to care for a relative by doing housework, shopping, cooking or looking after brothers and sisters. 

Visit Newport Young Carers service or Young Carers Gwent for further information. 

Further information 

TRA112188 29/11/2019