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Newport City Council is following and implementing best practice regarding coronavirus as advised by the government and Public Health Wales.
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If you have claimed Universal Credit, or are in receipt of one of the following:
- Income support
- Income-based Jobseeker’s Allowance
- Income Related Employment and Support Allowance
- The Guaranteed Element of Pension Credit
You can complete our new short form to claim your council tax reduction
Council tax reduction - short form
If you need to defer payments, or request a council tax reduction for any other reason, please use the link below
Apply for council tax assistance
The form is the preferred form of contact at the moment as there may be a period when we are unable to answer telephone calls or receive written correspondence.
The earlier you apply, the sooner we can work together to help you through this difficult time.
Make an arrangement to pay your council tax
Thousands of people in Wales are entitled to more benefits.
Many people are unaware they may be entitled to benefits that could offer them the support they need.
Find out more.
If you need to contact your supplier directly to discuss your account, then you can do so via the following:
BRITISH GAS – 0800 202 9802 https://www.britishgas.co.uk/covid19
EDF - 0333 200 5100: https://www.edfenergy.com/coronavirus-advice
EON – https://www.eonenergy.com/coronavirus-update.html
NPOWER – 0800 073 3000: https://www.npower.com/
SCOTTISH POWER – 0141 652 5550 website: https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029
SSE - 0345 026 2658 website: https://sse.co.uk/help/coronavirus-questions-and-answers