Council Tax and Benefits

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If you have claimed Universal Credit, or are in receipt of one of the following: 

-          Income support

-          Income-based Jobseeker’s Allowance

-          Income Related Employment and Support Allowance

-          The Guaranteed Element of Pension Credit

You can complete our new short form to claim your council tax reduction

Council tax reduction - short form

If you need to defer payments, or request a council tax reduction for any other reason, please use the link below

Apply for council tax assistance

The form is the preferred form of contact at the moment as there may be a period when we are unable to answer telephone calls or receive written correspondence.

The earlier you apply, the sooner we can work together to help you through this difficult time.

Make an arrangement to pay your council tax

Cost-of-Living Support Scheme

Claim what's yours

Thousands of people in Wales are entitled to more benefits.

Many people are unaware they may be entitled to benefits that could offer them the support they need.

Find out more.


If you need to contact your supplier directly to discuss your account, then you can do so via the following:

BRITISH GAS – 0800 202 9802

EDF - 0333 200 5100:


NPOWER – 0800 073 3000:

SCOTTISH POWER – 0141 652 5550 website:

SSE - 0345 026 2658  website: