As of 1 April 2024, the Community Safety Enforcement Officers will operate from 8am to 5pm, Monday to Friday.
Or telephone:
- If you are already in contact with a member of either the Environmental Protection Team or a Community Safety Enforcement Officer and you have been asked to call when the noise disturbance or anti-social behaviour occurs, please contact your case officer on their direct line, during our operational timings.
- If you are using the noise app, please continue to submit noise app recordings such evidence is invaluable and will strengthen any investigation considerably, where appropriate.
To contact Gwent Police, telephone 101 or in an emergency dial 999.
Community Safety Enforcement Officers
Newport's Community Safety Enforcement Officers are accredited by Gwent Police and have powers under the Clean Neighbourhoods and Environment Act 2005.
They can deal with reports of noise nuisance, litter, dog fouling, graffiti, fly-tipping, smoking in public places and can confiscate alcohol and cigarettes if necessary.
They work closely with the council's environmental health team to deal with noise nuisance.
Read about how we deal with noise complaints
Victim support
The victim support officer will assess the needs of the victim and offer practical support and advice working with community safety wardens and police to ensure that victims receive support.
Contact Victim Support Wales or telephone 0845 612 1900 for further support.
Anti-social behaviour case review
The Anti-social Behaviour, Crime and Policing Act 2014 gives local authorities powers that they can use to respond quickly and effectively to anti-social behaviour.
These include:
- civil injunctions
- criminal behaviour orders
- public spaces protection orders
- community protection notices
- dispersal powers
- closure powers
Download the guidance document on GOV.UK website.
The act also introduced measures to give victims a say in the way that complaints of anti-social behaviour are handled.
This includes the anti-social behaviour case review (previously called the community trigger.) This gives victims of persistent anti-social behaviour reported to any of the main responsible agencies (such as the council, police, housing provider) the right to request a multi-agency case review.
To learn more visit GOV.UK web page.
For any enquiries please email [email protected]