Missed collections

Bins should be put out for collection by 6am on your usual collection day, making sure that the bin lid is closed.

Collections that are missed because the bin was not presented at the correct time and day will be collected on the next scheduled collection date. 

Report a missed bin or recycling collection

Please report missed bin collections within 24 hours, but not before 3pm on your collection day as we may still be collecting.

Where a complete street has been missed it is likely that the bin lorry has been delayed and bins should be left out as the crew will return to collect at a later time.

Please note our collection vehicles have CCTV recording to assist in investigating reported missed collections.