Missed collections
You should place your bins at your collection point by 6am on your collection day.
On your collection day, we may collect the contents of your recycling and non-recyclable waste containers at any time up until 3pm.
If we’ve not collected the contents of your containers by 3pm, and we’ve not placed any stickers or tags on them, it’s likely we’ve missed your collection.
Please note there are some circumstances when we won’t have collected the contents of your container(s):
- If you put additional waste alongside, or on top of, your containers, this is known as ‘side waste’, which we won’t collect.
- If you put the wrong items your container(s), we won’t collect its contents.
- If we’ve put a sticker or tag on your container, please take a look at it and follow the guidance.
If you’re unsure why we’ve not collected your recycling, garden and/or non-recyclable waste, or why we’ve placed a sticker or tag on your container, please use Wastesavers’ A – Z of recycling in Newport.
Wastesavers’ A – Z of recycling in Newport
You may also choose to contact a member of our dedicated engagement and enforcement team for advice and guidance.
Contact a member of our engagement and enforcement team