Business Rates

Retail, Leisure and Hospitality Relief in Wales 2024/25

This relief is aimed at businesses and other ratepayers in Wales in the retail, leisure and hospitality sectors, for example shops, pubs and restaurants, gyms, performance venues and hotels. 

The Welsh government will provide grant funding to all 22 local authorities in Wales to provide the Retail, Leisure and Hospitality Rates Relief scheme to eligible businesses for 2024-25. 

The scheme aims to provide support for eligible occupied properties by offering a discount of 40% on non-domestic rates bills for such properties.

The scheme will apply to all eligible businesses, however the relief will be subject to a cap in the amount each business can claim across Wales. The total amount of relief available is £110,000 across all properties occupied by the same business. 

All businesses are required to make a declaration that the amount of relief they are seeking across Wales does not exceed this cap, when applying to individual local authorities.

Read the Welsh government’s guidance on non-domestic rates - retail leisure and hospitality Rates Relief in Wales 2024-25.

Appy for the Retail, Leisure and Hospitality Rates Relief 2024-25

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Make a Business Improvement District (BID) payment

Business rates are also known as National Non-Domestic Rates (NDR) and apply to most properties that are not dwellings, e.g. shops, offices, factories, leisure centres, schools and certain plant and equipment, such as telecommunication masts and ATMs.

If a property is used for both domestic and non-domestic purposes – a shop with a flat above, for instance - NDR is payable on the non-domestic part and council tax on the domestic part.

The council collects rates on behalf of the Welsh Government

NDR bills are based on rateable values assessed by the Valuation Office Agency (VOA) and a 'multiplier' or rate in the pound, set annually by the Welsh Government

For 2018/19 the multiplier is £0.514

For 2019/20 the multiplier is £0.526

For 2020/21 and 2021/22 the multiplier is £0.535

Rateable value

The rateable value is assessed by the Valuation Office Agency (VOA), an agency of HM Revenue and Customs.

A property's rateable value is an assessment of the annual rent the property would achieve if it were available to let on the open market at a fixed valuation date.

From 1 April 2017, the rateable values are based on the valuation date of 1 April 2015

If you think your rateable value is wrong visit the Gov.UK site.

Business rates revaluation 2017 

The VOA reassesses and updates the rateable values of all business properties usually every five years.

This is called a revaluation and is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market.

Revaluation does not raise extra revenue overall.

Visit the VOA revaluation web page for more information and to estimate your business rates bill, including any small business rate relief the council may apply.

Rates collected are paid into a central pool and are then redistributed by the Welsh Government to local authorities across Wales to pay for services.

Download Your Guide to Council Tax and NDR 2019/2020 (pdf)

Who pays business rates?

If a non-domestic property is occupied, usually the occupier is liable to pay the rates.

Where properties are unoccupied, the owner or the leaseholder is usually liable.

Occupiers who have just moved into a non-domestic property must read the information in the Property Occupation Questionnaire (pdf) and contact the council as soon as possible to provide information about who is responsible for business rates. 

Occupiers who have vacated a non-domestic property must contact the council as soon as possible to provide details and complete a Property Vacation Questionnaire (pdf).

Details of occupations and vacations may also be emailed to [email protected] or sent by letter to PO Box 887, Newport NP20 9LW.

How to pay

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Rate relief

There are reliefs (reductions) and exemptions from payment based on a variety of circumstances.

Some properties, e.g. farm buildings, churches are not rateable.

Read about rate relief schemes  

Privacy notice

Download the Business Rates privacy notice (pdf)


Email [email protected], call 01633 987722 or contact Newport City Council.