Telecare service

Pendant alarms

Pendant alarms are not included in the Newport offer, there is a range of providers you can choose from.

Merthyr Tydfil County Borough Council, email [email protected]

Monmouthshire County Council

As our partner, Monmouthshire County Council can offer this service to Newport residents as a private arrangement for a £50 installation charge and then a £4.50 per week.

You can apply online for the Careline Service

Alternatively you can email [email protected].


The telecare service enables people to call for help if they fall, are taken ill or experience an emergency at home.   

Calls are routed to a monitoring centre that is staffed 24 hours a day, 7 days a week. 

You simply need an electrical power point so that an alarm unit can be fitted.

If the trigger is activated a message is sent to trained operators who will contact someone on your behalf.  

Telecare is a chargeable service, currently £4.50 per week.


Please email [email protected] or telephone (01633) 656656 and ask for the community occupational therapy team.

We will then contact you to discuss your requests and offer information and advice.

We will offer an assessment if we feel you need further help.

If eligible, you may be offered one or more of these pieces of equipment:

  • falls detector
  • chair and bed sensors
  • epilepsy sensor
  • home safety - bogus caller
  • GPS watch

Eligible residents will be referred to Monmouthshire Careline for a technical visit and installation at a mutually convenient time.

The Newport City Council Telecare service is delivered via an agreement between Newport City Council, Monmouthshire County Council and Caerphilly County Borough Council.