Find council services by searching the A-Z of council services
Make a general enquiry
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Read the Email guidance note (pdf) and information about receiving secure emails from Newport City Council.
Telephone: (01633) 656 656 between 9am and 5pm Monday to Friday.
Text: NCC followed by your message to 60777
Visit: find the location of the Civic Centre
The Civic Centre is currently closed to members of the public. The Main Reception is open between 9am and 5pm Monday to Friday only for staff and those with appointments.
Newport City Council - @NewportCouncil
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Newport City Council
Document Exchange (DX) address: DX 99463 Newport (Gwent) 3
Download Newport City Council’s Customer Charter (pdf)
Customer Services Strategy
Download the Customer Services Strategy 2012-2017 (pdf)
Our customer service team operate within the Newport Central Library. They offer a range of services including:
Pay for council services such as Council Tax and Business rates (card and cash)
Collect and drop off Council forms
Collect food caddy bags
Drop off post for council services
Use the self serve computers to access our website
Access to Housing Services
Attend pre booked appointments with Council Tax or Planning
Customer Services opening times:
Monday: 10am - 4pm
Wednesday: 12pm - 6pm
Friday: 8am - 2pm
Planning and Council Tax opening times:
Monday: Planning- 10am - 4pm
Wednesday: Council Tax- 12pm - 6pm
Friday: Council Tax- 8am - 2pm
The Planning and Council Tax services are strictly appointment only.
Book an appointment here
Housing Services (floor 2) opening hours:
Monday to Friday: 9:00am - 12:30pm
Monday to Friday: 2:00pm - 4:30pm
Contact your councillor
Newport City Council’s 51 elected councillors can be contacted by email, telephone or by post.
Search for your councillor by name or ward.
Download the latest residents' newspaper, Newport Matters
Compliments, Comments and Complaints
Send in your ideas and suggestions to the council.
Get in touch with a complaint or compliment about council services.
There are separate procedures for social services complaints.
We aim to be open and responsive to the needs of citizens and communities. This includes engaging local people in participative processes, by which residents can influence and shape policy and services.
Participation is about sharing decisions with those affected by them, and is an integral part of our work. It is not about giving groups or individuals whatever they ask for and generally happens within constraints, including welfare and money. Residents should, however, always have a degree of decision making power so that they feel listened to and understood. We aim to always say what we plan to do as a result of hearing residents views, and why.
The Council’s Petition Scheme is one of the many ways that residents can get in touch and provide feedback to the Council.
Read here for more information