Contact Newport City Council

Coronavirus (COVID-19)

We may take longer to respond to requests as we deal with the impact of COVID-19 on council services, thank you for your understanding.

Find council services by searching the A-Z of council services 

Make a general enquiry

Subscribe to our residents newsletter

Email: info@newport.gov.uk 

Read the Email guidance note (pdf) and information about receiving secure emails from Newport City Council.

Telephone: (01633) 656 656 between 9am and 5pm Monday to Friday.

Text: NCC followed by your message to 60777

Visit: the Information Station or find the location of the Civic Centre

The Main Reception at the Civic Centre is open between 9am and 5pm Monday to Friday. 

Twitter:

Newport City Council - @NewportCouncil

Facebook:

Newport City Council - http://www.facebook.com/NewportCityCouncil

Write to:

Newport City Council
Civic Centre
Godfrey Road
Newport
South Wales
NP20 4UR

Document Exchange (DX) address: DX 99463 Newport (Gwent) 3

Download Newport City Council’s Customer Charter (pdf)

Customer Services Strategy

Download the Customer Services Strategy 2012-2017 (pdf)

Contact your councillor

Newport City Council’s 50 elected councillors can be contacted by email, telephone or by post.

Search for your councillor by name or ward.

Download the latest residents' newspaper, Newport Matters

Complaints, compliments, suggestions

Send in your ideas and suggestions to the council.

Get in touch with a complaint or compliment about council services.

There are separate procedures for social services complaints.