Contact Newport City Council

Find council services by searching the A-Z of council services 

Make a general enquiry

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Read the Email guidance note (pdf) and information about receiving secure emails from Newport City Council.

Telephone: (01633) 656 656 between 9am and 5pm Monday to Friday.

Text: NCC followed by your message to 60777

Visit: find the location of the Civic Centre

The Civic Centre is currently closed to members of the public. The Main Reception is open between 9am and 5pm Monday to Friday only for staff and those with appointments.  


Newport City Council - @NewportCouncil


Newport City Council -

Write to:

Newport City Council
Civic Centre
Godfrey Road
South Wales
NP20 4UR

Document Exchange (DX) address: DX 99463 Newport (Gwent) 3

Download Newport City Council’s Customer Charter (pdf)

Customer Services Strategy

Download the Customer Services Strategy 2012-2017 (pdf)

Information Zone

Our customer service team operate within the Newport Central Library. They offer a range of services including:

  • Pay for council services such as Council Tax and Business rates (card and cash)

  • Collect and drop off Council forms

  • Collect food caddy bags

  • Drop off post for council services

  • Use the self serve computers to access our website

  • Access to Housing Services

  • Attend pre booked appointments with Council Tax or Planning

Customer Services opening times:

Monday: 10am - 4pm

Wednesday: 12pm - 6pm

Friday: 8am - 2pm 

Planning and Council Tax opening times:

Monday: Planning- 10am - 4pm

Wednesday: Council Tax- 12pm - 6pm

Friday: Council Tax- 8am - 2pm

The Planning and Council Tax services are strictly appointment only.

Book an appointment here

Housing Services (floor 2) opening hours:

Monday to Friday: 9:00am - 12:30pm

Monday to Friday: 2:00pm - 4:30pm

Contact your councillor

Newport City Council’s 51 elected councillors can be contacted by email, telephone or by post.

Search for your councillor by name or ward.

Download the latest residents' newspaper, Newport Matters

Compliments, Comments and Complaints

Send in your ideas and suggestions to the council.

Get in touch with a complaint or compliment about council services.

There are separate procedures for social services complaints.

Petitions Scheme

We aim to be open and responsive to the needs of citizens and communities. This includes engaging local people in participative processes, by which residents can influence and shape policy and services.

Participation is about sharing decisions with those affected by them, and is an integral part of our work. It is not about giving groups or individuals whatever they ask for and generally happens within constraints, including welfare and money. Residents should, however, always have a degree of decision making power so that they feel listened to and understood. We aim to always say what we plan to do as a result of hearing residents views, and why.

The Council’s Petition Scheme is one of the many ways that residents can get in touch and provide feedback to the Council.

Read here for more information