How others can help

Some of Newport City Council's partners and other organisations also offer a range of support and advice.

Benefits - claim what's yours

If you are unsure about what benefits you can claim, Advicelink Cymru can help you check and claim what’s yours.

Get in touch with one of the advisors today by calling the free helpline on 0808 250 5700.

Benefit advice is available through Citizen Advice

The Turn2us website also helps people in financial need gain access to welfare benefits, charitable grants and other financial help.  

You can also use Entitledto to check what benefit entitlement you are entitled to. 

Discretionary Assistance Fund for emergency cash payment

The Discretionary Assistance Fund provides two types of grant that you do not need to pay back:

Emergency Assistance Payment (EAP) - A grant to help pay for essential costs, such as food, gas, electricity, clothing if you are experiencing extreme financial hardship, have lost your job, or have applied for benefits and are waiting for your first payment.

Individual Assistance Payment (IAP) - A grant to help you or someone you care for live independently in their home or a property that you or they are moving into.

Apply online or call 0800 859 5924.  

Money and debt advice

There are several partner organisations who can help you manage your money or debt. 

Credit Unions are non-profit-making money cooperatives that provides competitive loans and a safe place for savings.

Find out more about support services in Newport.  


Warmer Wales is a free comprehensive and impartial service that helps people to reduce their energy bills. Visit the website or email 

If you are having difficulty paying your utility bills, contact your supplier as soon as possible so they can advise what help is available.

Welsh Water also has a range of advice available including the HelpU tariff which helps low-income households by putting a cap on the amount you have to pay for your water.

ECO (energy company obligation) 

The main scheme for supporting energy efficiency improvements including insulation and some heating improvements in low income and vulnerable households.

Helpline 0800 444202 (Monday to Friday 8am-8pm; Saturday and Sunday 9am-5pm) 

Power Up 

Providing advice on the Western Power Distribution priority service register by phone and home visits. The register ensures extra help and support during power cuts for elderly, very il or disabled people and those who rely on power for medical equipment. General enquiries: 0800 096 3080 Monday to Friday 8am-5pm 

Warm Wales 

Free advice, support and referral options tailored to the needs of the household. Call 01656 747622, email or visit the website

Welsh Government Warm Homes 

Funding for energy efficiency improvements to low income households and those living in deprived communities. If you’re worried about energy bills, you can speak to an advisor. They can offer free and impartial advice on saving energy and water; money management; checking you are on the best tariff; benefit entitlement. Call 0808 808 2244 or request a call back using online form at

Age Cymru 

Age Cymru provides confidential, impartial and expert information and advice to older people, their families, friends, carers and professionals.

Contact the Newport branch on 01633 763330  

Aneurin Bevan University Health Board 

Advice on the cost-of-living and taking care of your mental health, eating well, healthy start scheme.