COVID-19: self-isolation support scheme

Self-isolation support scheme

The Welsh Government Self-isolation support scheme is for people on low income, who cannot work from home and who have to self-isolate.

You could get a payment of £500, or £750 if you have been advised to self-isolate on or after 7 August 2021, to help with loss of earnings if you have been told to self-isolate by NHS Test and Trace and you cannot work from home. 

To get the payment you must:  

  • Have been told to self-isolate by NHS Test and Trace (If you have been advised to self-isolate via the NHS app you will need to register your details with the Test, Trace and Trace service) and
  • be employed or self-employed and
  • be unable to work from home and will lose income as a result and
  • have a personal income of less than £500 per week
    or currently be receiving at least one of these benefits: Universal Credit; Working Tax Credit; Income-based Employment and Support Allowance; Income-based Jobseeker’s Allowance; Income Support; Housing Benefit; Pension Credit. 

Support for parents and carers

  • A parent can apply for a self-isolation payment if their child up to year 11 (or up to age 19 if the learner has complex needs) has tested positive for Covid-19 and they are unable to work as a result and  
  • Parents or carers meet the criteria of the main scheme, namely:
    • are employed or self-employed;
    • are unable to work from home and will lose income as a result; and
    • (the applicant or their partner) have a personal income of less than £500 per week or are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
    • The application is accepted under the discretionary scheme.

Discretionary payments

You may be eligible for a £500 discretionary payment, or £750 if you have been advised to self-isolate on or after 7 August 2021, if you meet all the eligibility criteria above, but:

  • do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • will face financial hardship as a result of not being able to work while you are self-isolating

The application is for one person only, everyone eligible in the same household must make an individual application.

Apply for the self-isolation support scheme

Before starting the application please make sure you have the following information to hand:

  • your National Insurance number
  • your most recent bank statement, wage slip or proof of self-employment 

Apply for a self-isolation payment

View COVID-19 self-isolation support scheme privacy notice

For further information or queries please email SelfIsolationPayments@newport.gov.uk

Any payment you receive under this scheme will be taxable but will be disregarded for benefits purposes.