Contact Newport City Council

Find information about council services by searching the A-Z of council services or contact the council.

We welcome communication in Welsh and English.

Make a general enquiry


Read the Email Guidance Note (pdf) 

Information about receiving secure emails from Newport City Council.

Telephone (01633) 656 656 between 8:00am to 6:00pm Monday to Friday.

Text NCC followed by your message to 60777

Minicom - call (01633) 656 657

Visit the Information Station

Find the location of the Civic Centre



Write to:

Newport City Council
Civic Centre
Godfrey Road
South Wales
NP20 4UR
Document Exchange (DX) address: DX 99463 Newport (Gwent) 3

Customer Charter

Download the Newport City Council’s Customer Charter (pdf)

Customer Services Strategy

Download the Customer Services Strategy 2012-2017 (pdf)

Contact your councillor

Newport City Council’s 50 elected councillors can be contacted by email, telephone or by post.

Search for your councillor by name or ward.

Download the latest residents' newspaper, Newport Matters

Complaint, compliment or suggestion?

Send in your ideas and suggestions to the council.

Get in touch with a complaint or compliment about council services.

There are separate procedures for social services complaints.