Contact Newport City Council

Find information about council services by searching the A-Z of council services| or contact the council.

If you can’t find the information or service you require contact the council:

Make a general enquiry|



Please read the Email Guidance Note| (pdf) before emailing the council.


Call (01633) 656 656 between 8:00am to 6:00pm Monday to Friday.

Text message

Text NCC followed by your message to 60777


Call (01633) 656 657


Call in to the Information Station|

Follow on Twitter


Write to

Newport City Council
Civic Centre
Godfrey Road
South Wales
NP20 4UR
Document Exchange (DX) address: DX 99463 Newport (Gwent) 3

Customer Charter

Download the Newport City Council’s Customer Charter| (pdf)

Customer Services Strategy

Download the Customer Services Strategy 2012-2017| (pdf)

Contact your councillor

Newport City Council’s 50 elected councillors can be contacted by email, telephone or by post.

Search for your councillor| by name or ward.

Complaint, compliment or suggestion?

Send in your ideas and suggestions| to the council.

Get in touch with a complaint or compliment| about council services.

Please note there are separate procedures for social services complaints|.