Food safety

Food complaints

Email with complaints about food or conditions in a food premises.

Read about the food hygiene rating system

Setting up a new food business

You need to be registered with Newport City Council in order to store, prepare, distribute or sell food on premises including shops, market stalls, mobile vans etc.  

Apply to register a food premises

Some manufacturers handling products of animal origin may instead need to apply for special approval.

Premises must comply with food hygiene regulations and have adequate toilets, washbasins, changing facilities, water supply, lighting, ventilation and drainage.

All staff must be trained in food hygiene.

Chartered Institute of Environmental Health - Level 2: Food Safety in Catering 

Chartered Institute of Environmental Health - Level 3 Award in Supervising Food Safety in Catering 

Candidates must be able to speak and understand English in order to attend the courses.

In-house courses can be arranged for organisations with a large number of staff to be trained, tailored to fit the organisation.


Environmental health officers carry out regular inspections on all food premises within the Newport area. 

Checks include whether staff are trained in food hygiene, whether premises are free from pests, the layout and condition of the premises allows for the hygienic preparation and storage of food, food safety hazards are identified, controlled and monitored, traceability systems are in place, unsafe food can be promptly withdrawn from sale and that the business is operating to a food safety management system.

A business that fails to meet food hygiene legislation may have legal notices served, be prosecuted or, if there is an imminent risk to health, the premises may be closed.

Advice on Safer food, better business for retailers from the Food Standards Agency

Advice on Safer food, better business for childminders from the Food Standards Agency

HACCP (Hazard Analysis Critical Control Point) 

Since 2006 all food businesses must have a food safety management system in place, based on the principles of HACCP.

Read more about HACCP on the Food Standards Agency website.

Sign up for food alerts from the Food Standards Agency


The environmental health team at Newport City Council


Download the Public Protection Enforcement policy (pdf)