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Newport City Council is following and implementing best practice regarding coronavirus as advised by the government and Public Health Wales.
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We understand that some customers may be facing financial difficulties as a result of the coronavirus, we are here to help.
If you wish to try and claim a council tax reduction or defer payments please complete the form below:
Apply for council tax assistance
The form is the preferred form of contact at the moment as there may be a period when we are unable to answer telephone calls or receive written correspondence.
The earlier you apply, the sooner we can work together to help you through this difficult time.
The UK Government announced measures for utility companies to support vulnerable people during COVID-19 : https://www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19
If you need to contact your supplier directly to discuss your account, then you can do so via the following:
BRITISH GAS – 0800 202 9802 https://www.britishgas.co.uk/covid19
EDF - 0333 200 5100: https://www.edfenergy.com/coronavirus-advice
EON – https://www.eonenergy.com/coronavirus-update.html
NPOWER – 0800 073 3000: https://www.npower.com/
SCOTTISH POWER – 0141 652 5550 website: https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029
SSE - 0345 026 2658 website: https://sse.co.uk/help/coronavirus-questions-and-answers