Contact Us

Emergency contact 

If an emergency arises outside office hours please contact the south east Wales emergency duty team on:

Freephone: 0800 328 4432

Minicom: 0800 587 9963

Fax: (01495) 767057

Duty and social work teams

Information Station
Old Station Building
Queensway
Newport
NP20 4AX
Telephone: (01633) 656656

Email: info@newport.gov.uk

See Information Station opening hours and services.

How to complain

There is a Complaints Procedure for Adults and a separate Complaints Procedure for Children and Young People which explains what to do if you want to make a complaint.

We will never reduce or stop a service just because you have complained.

How to comment

Help us to help you...if you would like to pay a compliment or make a comment on our services, but not make a complaint, please email swhinfo@newport.gov.uk

Freedom of Information Act

From 1 January 2005, the Freedom of Information Act has given individuals a general right of access to all types of recorded information held by public authorities, subject to certain exemptions.