Contact Us

Emergency contact 

If an emergency arises outside office hours please contact the south east Wales emergency duty team on:

Freephone: 0800 328 4432

Minicom: 0800 587 9963

Fax: (01495) 767057

Duty and social work teams

How to compliment, comment or complain

You can write to The Complaint Resolution Team, Newport City Council, Civic Centre, Newport NP20 4UR

Email: complaints@newport.gov.uk

Telephone: 01633 656 656

If you have a My Council Services Account, you can also use the ‘Report It’ tab.

Read the Compliments Comments and Complaints Policy (pdf)

We will never reduce or stop a service just because you have complained.

Freedom of Information Act

From 1 January 2005, the Freedom of Information Act has given individuals a general right of access to all types of recorded information held by public authorities, subject to certain exemptions.