Coronavirus (COVID-19)

COVID-StayHome_A4 Poster

Newport City Council is following and implementing best practice as advised by the government and Public Health Wales.

Information and advice is available on the following websites: 

In general, critical council services will be prioritised and regular information about changes to services will appear here.

The council's contact centre is working reduced hours of 9am-5pm and the Information Station is closed until further notice.

Please use our online forms to report or request council services.

Make a general COVID-19 related enquiry online or email where possible, rather than telephone.

Visit Safe

Shops in Newport are welcoming back customers and the tourism and hospitality sector in Wales is preparing to welcome vistors back with a phased reopening of cafes, pubs and restaurants from 13 July, read more on our Visit Safe page.

Childcare for key workers

Track and trace

As part of Welsh Government COVID-19 Test, Trace and Protect, the Gwent contact tracing team will be telephoning people who may have been in touch with someone who has tested positive for COVID-19.

Beware of fradulent calls: calls will display as coming from phone number 02921 961133 and may be received from the team on any day of the week between 8am and 8pm. We will not email or text. We will ask you to confirm your name, address and date of birth only, under no circumstances will we ask for any sort of payment.

If you call back the number you should hear the following message: You have called NHS Wales Test, Trace and Protect Service, thank you for keeping Wales safe.

If you have concerns please ask for the name of the caller, put the phone down and call back on 01633 656656 to verify the identity of the person who has called.

The contact tracing team cannot arrange testing, this can be done via the Welsh Government coronavirus test page

Read our full track and trace statement.

Vulnerable groups

We continue to monitor advice from government including that relating to vulnerable groups - not only age, but also at risk groups with underlying conditions.

If you are not in this group, but need support, please call us on (01633) 656656 and we can advise what local support available.

Read about support for those with 'no recourse to public funds'

Our area Hubs are open 9am to 4pm, Monday to Friday, for vulnerable people to access advice which cannot be provided via telephone.

Please call the freephone number 08081 963482 or email: 

For further information on support available see Older People's Commissioner for Wales FAQs.

Contact Citizens Advice Bureau for support and advice on:

  • Benefits, employment, debt and family matters: 0300 3302 117
  • EU settlement enquiries: 0300 3309 059
  • Claiming Universal Credit:  08000 241 220

Strategic recovery aims

Our strategic recovery aims outline how we will continue to build a better Newport by protecting lives, supporting our communities and the vulnerable, reducing inequalities and rebuilding our economy.

School closures

Small groups of no more than a third of pupils at any one time across all year groups will attend school from 29 June, read the Welsh Government return to school statement.

Download Return to School Guiding Principles (pdf)

Previously the Education Minister announced that schools across Wales would close for statutory provision of education from 20 March 2020.

Read a further statement from the Minister on the 2020 summer exams.

Schools that are able to do so, will safely reopen from the first week of September, with all schools to reopen from September 14. Read latest statement here.

Free school meals 

Council Tax support

Housing and homelessness

Social housing: the Welsh Government is acting to make sure help and support is available for social housing tenants. Download the Letter to all social housing tenants in Wales (pdf). 

Registrar service - births, marriage, deaths 

Parks, outdoor space and leisure


Waste and recycling services

Funeral arrangements and cemeteries

  • Update 29 June: pedestrian gates in council cemeteries will be open on weekdays between 6.30am and 4.45pm
  • Update 2 July: up to 20 mourners permitted at funerals taking place in cemeteries, up to 10 mourners at Gwent Crematorium

Support for business 

Our COVID-19 support for Newport businesses page details grants, loans, other financial support and help available to businesses at the difficult time. 

Food businesses: we are temporarily waiving our 'Paid for advice fees', find out how we can support you.  

Council retail and industrial tenants: we appreciate that some of our commercial tenants may be facing difficulties in paying their rent because of the impact of coronavirus. 

Please contact to discuss how we might be able to assist you.

Closure of businesses and premises 

Please call our trading standards team on (01633) 414970 if you believe businesses are failing to observe appropriate social distancing and we will investigate.

Opening in breach of the regulations is a criminal offence. Guidance on businesses that may open with social distancing and those that are required to stay closed can be found on the Welsh Government website

Applications for all new taxi vehicle and driver applications are on hold until further notice, read more...

Appeal for PPE (personal protective equipment)

Community centres


Public meetings

In line with public health measures to mitigate the spread of Covid-19 and to enable the council to focus on the delivery of critical services for the vulnerable, all public meetings were suspended in March and non-essential meetings cancelled.

Urgent decisions will continue to be made in accordance with the officer and members schemes of delegation detailed in the council’s Constitution and urgent decision-making procedures.

Emergency powers legislation from both Westminster and the Welsh Government suspends certain statutory duties and timescales during this emergency period. This removes the need for an Annual General Meeting in May and will permit the continuance of existing appointments.

Update 7 July, virtual council meetings: a recording of Newport City Council's 24 June Cabinet meeting was published. 

Other information

Statement from Gwent Local Resilience Forum

Joint statement by Minister for Housing and Local Government, Julie James, and leader of the Welsh Local Government Association, Cllr Andrew Morgan (19/03/20)