Newport City Council is following and implementing best practice as advised by the government and Public Health Wales.
Information and advice is available from:
In general, critical council services will be prioritised and regular information about changes to services will appear here.
The council's contact centre is working reduced hours of 9am-5pm and the Information Station is closed until further notice.
Please use our online forms to report or request council services.
Make a general COVID-19 related enquiry online or email firstname.lastname@example.org where possible, rather than telephone.
Update 21 September: Following a concerning rise in coronavirus (Covid-19) cases in Newport, new restrictions have been announced by Welsh Government.
The restrictions came into force at 6pm, Tuesday 22 September 2020, with the aim of reducing the spread of the virus and protecting public health for people living in the area.
The main restrictions are:
- people will not be allowed to enter or leave Newport without a reasonable excuse
- people will no longer be able to form, or be in, an extended household (sometimes called a 'bubble')
- meeting indoors with anyone who is not part of your household (people you live with) will not be allowed, unless you have a good reason, such as providing care to a vulnerable person
- all licensed premises will have to close at 11pm
- people must work from home wherever possible
Key council services continue to be delivered, we will publish details of any changes.
Update 15 September: non-essential visits to care homes in Newport temporarily suspended as a precaution to guard against any risk of Covid-19 transmission to some of our most vulnerable residents.
Update 8 September: Caerphilly update and keeping Newport safe
Update 1 September: guidance on the use of face-coverings in Newport secondary schools
Track and trace
17 August: requirements for businesses
Under new Regulations certain businesses are required by law to record contact details of persons entering their premises and make those details available to public health officers for up to 21 days.
The requirement applies to the following businesses, though this list is not exclusive and other businesses could be required to comply if it is reasonable for them to be expected to do so:
- Hospitality, including pubs, bars, restaurants and cafes
- Close-contact services including hairdressers, barbers, beauticians, tattooists, sports and massage therapists
- Swimming pools, indoor fitness studios, gyms, spas or other indoor leisure centres or facilities
Read Welsh Government track and trace guidance for businesses.
Outbreak control and prevention: Covid-19 Improvement Notices may be issued to businesses under the Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020.
Test, Trace and Protect: As part of Welsh Government COVID-19 Test, Trace and Protect, the Gwent contact tracing team will telephone people who may have been in touch with someone who has tested positive for COVID-19.
Calls will display as coming from phone number 02921 961133 and may be received from the team on any day of the week between 8am and 8pm. We will not email or text. We will ask you to confirm your name, address and date of birth only, under no circumstances will we ask for any sort of payment.
If you call back the number you should hear the following message: You have called NHS Wales Test, Trace and Protect Service, thank you for keeping Wales safe.
If you have concerns please ask for the name of the caller, put the phone down and call back on 01633 656656 to verify the identity of the person who has called.
The contact tracing team cannot arrange testing, this can be done via the Welsh Government coronavirus test page.
Read our full track and trace statement.
We continue to monitor advice from government including that relating to vulnerable groups - not only age, but also at risk groups with underlying conditions.
If you are not in this group, but need support, please call us on (01633) 656656 and we can advise what local support available.
Read about support for those with 'no recourse to public funds'
Our area Hubs are open 9am to 4pm, Monday to Friday, for vulnerable people to access advice which cannot be provided via telephone.
Please call the freephone number 08081 963482 or email:
For further information on support available see Older People's Commissioner for Wales FAQs.
Contact Citizens Advice Bureau for support and advice on:
- Benefits, employment, debt and family matters: 0300 3302 117
- EU settlement enquiries: 0300 3309 059
- Claiming Universal Credit: 08000 241 220
Support for business
Our COVID-19 support for Newport businesses page details grants, loans, other financial support and help available to businesses at this difficult time.
Food businesses: we are temporarily waiving our 'Paid for advice fees', find out how we can support you.
Council retail and industrial tenants: some of our commercial tenants may be facing difficulties in paying their rent because of the impact of coronavirus, please contact email@example.com to discuss how we may be able to assist you.
Closure of businesses and premises
Call our trading standards team on (01633) 414970 if you believe businesses are failing to observe appropriate social distancing and we will investigate.
Opening in breach of the regulations is a criminal offence. Guidance on businesses that may open with social distancing and those that are required to stay closed can be found on the Welsh Government website.
Applications for all new taxi vehicle and driver applications are on hold until further notice, read more...
Strategic recovery aims
Our strategic recovery aims outline how we will continue to build a better Newport by protecting lives, supporting our communities and the vulnerable, reducing inequalities and rebuilding our economy.
View the calendar of council meetings
In line with public health measures to mitigate the spread of Covid-19 and to enable the council to focus on the delivery of critical services for the vulnerable, all public meetings were suspended in March and non-essential meetings cancelled.
Urgent decisions continue to be made in accordance with the officer and members schemes of delegation detailed in the council’s Constitution and urgent decision-making procedures.
Emergency powers legislation from both Westminster and the Welsh Government suspends certain statutory duties and timescales during this emergency period. This removed the need for an Annual General Meeting in May and permitted the continuance of existing appointments.
The Main Reception at the Civic Centre is open from the 10th of September 2020 between 9am and 5pm Monday to Friday.
Statement from Gwent Local Resilience Forum
Joint statement by Minister for Housing and Local Government, Julie James, and leader of the Welsh Local Government Association, Cllr Andrew Morgan (19/03/20)