Total number of calls received

This table shows the total number of calls received by the city contact centre, broken down by which phone line.

Quarter Total calls received Main enquiries line Council tax line Social services line Welsh language line Switchboard line
April - June 2023 48,915 31,283 10,184 3,630 134 2,565
July - September 2023 50,233 33,816 9,041 3,777 66 2,719
October - December 2023 46,367 30,228 9,177 3,481 127 2,378
January - March 2024 48,424 29,878 11,060 3,564 81 2,813

Total number of callers who hung up before they were answered

This table shows the total number of callers who hung up before they were answered, broken down by which phone line.

Quarter Total number of callers  Main enquiry line Council tax line Social services line Welsh language line Switchboard line
April - June 2023 11,772 8,377 2,025 170 78 920
July - September 2023 17,883 13,915 2,059 309 50 1,357
October - December 2023 18,896 14,067 2,737 607 66 1166
January - March 2024 18,353 12,637 3,057 1016 63 1,372