Social media is a part of how we live our lives.
We have a set of house rules on how we use social media. It also looks at how you should use it when you communicate with us.
What we will do
- let you know it’s us – make sure you look at our profile, following and verification
- list our social media accounts on our website
- read all messages and flag up problems with the right team
- treat each message the same way we would deal with you over the phone or in person
- follow all accounts where we can
Note: We do not monitor accounts 24 hours a day.
What we’d like from you in return
- to be polite
- to refrain from swearing or making threats
- to not to be anti-social
- to make sure you visit our complaints page if you want to complain about a specific person
- not to spam or advertise
- not to share personal information about you or others
Where you don’t stick to the house rules we reserve the right to:
- delete offensive content
- block accounts
- screenshot and report messages to the police
If you have a question or feel like a social media post has been deleted unfairly you can email us.