Total number of calls received
This table shows the total number of calls received by the city contact centre, broken down by which phone line.
| Quarter | Total calls received | Main enquiries line | Council tax line | Social services line | Welsh language line | Switchboard line |
| July - September 2024 | 45,930 | 29,531 | 10,211 | 3,291 | 72 | 2,576 |
| April - June 2024 | 45,125 | 28,600 | 10,191 | 3,220 | 53 | 2,590 |
| January - March 2024 | 48,424 | 29,878 | 11,060 | 3,564 | 81 | 2,813 |
| October - December 2023 | 46,367 | 30,228 | 9,177 | 3,481 | 127 | 2,378 |
Total number of callers who hung up before they were answered
This table shows the total number of callers who hung up before they were answered, broken down by which phone line.
| Quarter | Total number of callers | Main enquiry line | Council tax line | Social services line | Welsh language line | Switchboard line |
| July - September 2024 | 18,353 | 12,637 | 3,057 | 1,016 | 63 | 1,372 |
| April - June 2024 | 15,301 | 10,318 | 3,041 | 724 | 39 | 1,070 |
| January - March 2024 | 18,353 | 12,637 | 3,057 | 1016 | 63 | 1,372 |
| October - December 2023 | 18,896 | 14,067 | 2,737 | 607 | 66 | 1166 |