Homelessness

Anyone experiencing homelessness can get support, advice and information from the council’s housing advice and prevention team.

The council can offer temporary accommodation to anyone we are aware of sleeping rough. 

Newport Central Library, John Frost Square operates a drop-in service for those who are homeless, at risk of homelessness or need housing advice. 

The drop-in service is available for homelessness assessments and housing register queries Monday, Tuesday, Thursday and Friday 9am-1pm and 2pm-4pm and Wednesday 9am-1pm.

If we are already supporting you as homeless or at risk of homelessness, please contact your case officer directly by email or phone. 

Email [email protected] or telephone (01633) 656656 (out of hours service available).

Support

Report details of individuals sleeping rough using the Streetlink website or app. All reports are sent to the council.

Mental health support can be found on the MIND website or by telephone on 0300 123 3393.  

Specialist mental health support and counselling can also be accessed via partner agencies and health services that are supporting those sleeping rough. 

Support Gateway

Applications for supported housing and floating support can be submitted on the Support Gateway.  

For more information email [email protected] or telephone (01633) 656656. 

Housing support grant

Newport City Council receives a housing support grant of approximately £9 million each year from the Welsh government.

The grant provides housing-related support services for vulnerable people living in the city.

The grant aims to prevent homelessness and help people develop and maintain the necessary skills to live independently.

This funding supports around 2,000 vulnerable people in Newport.

Support help people: 

• manage and find accommodation
• prevent homelessness
• claim benefits and manage debts/bills
• budget 
• advice on safety and security in the home
• make contact with doctors or social workers
• access education, employment, voluntary work and training

Access Civica online 

Home Options Newport

Weekly Home Options Newport adverts are published each Friday.

You will be contacted directly by the housing association if you are offered a property. 

Housing applications can be submitted on the Home Options website. 

Any queries can be sent through your Home Options account or telephone (01633) 656656.