The governing bodies of all maintained schools in Wales, including nursery schools, have a procedure for dealing with complaints from parents, pupils, members of staff, governors, members of the local community and others.

The Welsh Assembly Government has published School Governing Bodies Complaints Procedures.

Individual schools will provide details of their complaints procedure on request.

Visit the Learning Wales website for guidance on complaints and appeals relating to the curriculum, religious worship, admissions, Special Educational Needs (SEN), exclusions, staff grievance, staff disciplinary and teacher capability.

School complaints procedures do not replace these procedures.

Making a complaint

A complaint about a school should be made directly to the school.

Ask the school for a copy of their complaints policy so that you understand exactly how they will handle your complaint.