Using technology to improve people's lives

Posted on Tuesday 29th August 2023

The council has published its new digital strategy that defines the digital aspirations for the city over the next five years.

Based on four key themes - digital transformation, digital skills and inclusion, data and collaboration and digital infrastructure and connectivity – it will support and improve the wellbeing of residents and employees, as well as enabling businesses to thrive in the city.

The strategy sets out how the council will use technology to transform the delivery of its services. This represents an ambitious digital vision that embraces innovation delivered in partnership with the Shared Resource Service and other key partners.

The strategy is guided by important principles - innovation, data driven, user centred, inclusive, collaborative, secure and green.

It also recognises the need for continued vigilance to protect the council’s data from cyber-attacks and other threats.

Councillor Dimitri Batrouni, cabinet member for organisational transformation, said: “The last three years has seen some of the biggest changes in society and how people interact with public services through digital technology.

It has also highlighted inequalities in our communities regarding access to digital technology and the skills to use it effectively.

The new digital strategy aims to address these issues and support the delivery of our objectives set out in the Corporate Plan.”

Elements of the strategy have already been progressed, including the implementation of the Local Broadband Fund project to transform the connectivity and systems in council-run adult residential care homes and improvements to the council’s website.

A new city centre hub which showcases the latest in assistive technology has also opened in Newport Market.

The hub is a place where people will be able speak to members of the council’s occupational therapy team and get advice about using the latest in assistive technology – helping them to live independently and safely at home.

Further progress on the actions set out in the strategy will be reported in an annual digital report.

More information on the digital strategy can be found at

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