Data and Collaboration

We will improve service delivery by better use of data and increased collaboration built on secure systems and processes.

What we will achieve in the next 5 years for citizens and business:

  • People have confidence in the council’s management of their data. To do this we will:
    • Maintain accreditation to information security standards including public services network (psn) and payment card industry data security standards (pci – dss)
    • Comply with Data Protection Act, Freedom of Information Act and other information legislation
    • Manage information risks by appropriate governance structures and activities
    • Provide and monitor user awareness training including e-learning for employees and members
    • Improve cyber resilience working with partners and groups such as Warning, Advice and Reporting Point (WARP) and National Cyber Security Centre (NCSC)
    • Ensure technical security measures are managed, working with the Shared Resource Service (SRS), partners and suppliers 
    • Ensure that effective data quality management processes are implemented across the organisation
  • Data is shared appropriately to support partnership and collaborative working for improved service delivery. To do this we will:
    • Comply with Data Protection Act, Freedom of Information Act and other information legislation to ensure information is shared appropriately
    • Formalise information sharing using the Wales Accord on Sharing of Personal Information (WASPI) framework 
    • Ensure data is shared using secure and appropriate solutions
    • Develop the organisation’s use of data as an asset in conjunction with the Newport Intelligence Hub (NIH) 
    • Carry out Data Protection Impact Assessments where appropriate
  • Decision making, service delivery and planning is facilitated by better use of data. To do this we will:
    • Ensure that services engage fully with their data to develop a better understanding of citizens and businesses for transformation and improved outcomes strategically, tactically and operationally
    • Develop the organisation’s use of data as an asset in conjunction with the Newport Intelligence Hub (NIH) 
    • Gain an understanding of service demands by analysis and interpretation of complaints, compliments and other customer feedback
    • Ensure that benefits realised are effectively captured
  • Data protected against cyber attacks and other threats. To do this we will:
    • Improve cyber resilience working with partners and groups such as Warning, Advice and Reporting Point (WARP) and National Cyber Security Centre (NCSC)
    • Ensure technical security measures are managed, working with the Shared Resource Service (SRS), partners and suppliers
    • Implement a Security Operations Centre (SOC) and Security Information and Event Management (SIEM) system
    • Ensure effective management of the council’s data centre to improve resilience 
    • Test cyber security and disaster recovery processes
    • Manage information risks by appropriate governance structures and activities including incident management to minimise impacts
    • Provide and monitor user awareness training including e-learning for employees and members
  • Schools are supported in sound information management, cyber resilience and information security. To do this we will:
    • Continue to develop a strategic approach for school ICT 
    • Provide a schools Service Level Agreement (SLA) for information management service
    • Ensure technical security measures are managed, working with the Shared Resource Service (SRS), partners and suppliers
    • Provide schools with access to training and resources to support their cyber resilience and information security Implement a Security Operations Centre (SOC) and Security Information and Event Management (SIEM) system
  • Improved business continuity by digital solutions that are resilient with high availability. To do this we will:
    • Ensure effective management of the council’s data centre to improve resilience 
    • Support service development of business continuity plans
    • Increase the number of digital solutions delivered via cloud services where possible to improve accessibility, availability, resilience and sustainability – “Cloud First”
    • Ensure technical security measures are managed, working with the Shared Resource Service (SRS), partners and suppliers
    • Test cyber security and disaster recovery processes
    • Ensure cloud services meet National Cyber Security Centre (NCSC) cloud security principles
  • Data from digital solutions such as sensor technology makes a positive contribution to climate change and environmental targets. To do this we will:
    • Investigate and pilot appropriate solutions to measure the impact of climate mitigation and climate adaptation measures
    • Consider publication of validated and relevant environmental data
    • Compare digital data with conventional data capture methods to identify suitable business cases for the deployment of sensor technologies
  • Up to date and meaningful information is available to citizens, businesses etc. To do this we will:
    • Ensure a culture that recognises the importance of maintaining accurate, relevant and up to date information for the public
    • Ensure the council’s web site and other digital communication channels are up to date and consistent
    • Development of effective and intuitive self-service facilities 
    • Continued development and use of online mapping portal and its associated data
  • Improved transparency with council data made available that facilitates the use of data for public good in an open format where possible. To do this we will:
    • Ensure that services engage fully with their data to develop a better understanding of citizens and businesses for transformation and improved outcomes strategically, tactically and operationally 
    • Develop the organisation’s use of data as an asset through Newport Intelligence Hub (NIH)
    • Freedom of Information and related requests are processed effectively
    • We will continue to publish data in an open format at www.newport.gov.uk/transparency
  • Demonstrate organisational commitment to processing customer requests for information such as freedom of information and subject access requests. To do this we will:
    • Meet performance targets for Freedom of Information, Subject Access and other information requests
  • An improved understanding of the city, its citizens and businesses as a result of insight profiling, census and other data sources. To do this we will:
    • Analysis of service interactions, predictive trend analytics and the use of the Census and other data to ensure that we target and respond according to needs.