Buy with confidence


Buy With Confidence is an independent scheme which shows customers that a company is open, honest, operates within trading law and has good customer service.

The Buy With Confidence scheme operates in over 50 local authority areas and gives members the ability to say they are ‘trading standards approved’ and to use the Buy With Confidence logo.

Benefits to business

Companies joining Buy With Confidence will have been judged to offer superior customer service and will in return have access to expert trading standards advice.

Your business will be listed on the Buy With Confidence site for potential customers to find and you will receive a membership certificate that can be displayed in your premises.

Membership of the Buy With Confidence scheme helps your business stand out from the crowd

There are also window and vehicle stickers available and an electronic version of the logo to use on your website and promotional materials.

Buy With Confidence can be particularly useful for businesses that customers use only now and then, such as plumbers or electricians, where they may not feel they know how to choose between competing traders, but want someone they feel they can have confidence in.

For all businesses membership of Buy With Confidence lets you stand out from the crowd and say you’re among the best when it comes to customer service.

How to join

Businesses that have been trading for at least six months can apply to join and will be thoroughly checked before being admitted.

Checks will look at the company's approach to customer service and make sure it is operating within consumer law, has appropriate insurance and does not cold call people.

If there are problems we can advise on what needs to be done to achieve Buy With Confidence status.

Where a business goes into people’s homes or has regular contact with children or vulnerable adults, employees may be asked to agree to a criminal records check.

Read more and apply to join Buy With Confidence

Membership must be renewed each year.