New online booking system in place for household waste recycling centre

Posted on Thursday 21st May 2020
HWRC Site Rules

Ahead of the reopening of our household waste recycling centre (HWRC) next Tuesday (26th May), Newport City Council’s new timeslot booking system is now live.

Residents wishing to use the HWRC must pre-book their slot using our online booking system or over the phone. The site will be operating a no booking, no entry policy: anyone turning up to the site without having first booked a slot will be refused entry.

Access to the HWRC will be from the westbound direction of the Southern Distributor Road only (travelling from the city centre towards the Office for National Statistics). Residents with a booking are asked not to turn up until fifteen minutes before their allocated slot, to avoid a large build-up of traffic outside the centre.

A number of new rules will be in place once the centre reopens to help mitigate against the potential spread of Covid-19. These include:

  • Staying away from the site if you or any member of your household is self-isolating with Covid-19 symptoms
  • No vans or trailers will be allowed on site
  • No textiles will be accepted
  • No assistance will be given to offload materials from site staff
  • Vehicles should be driver only. Social distancing measures should be adhered to at all times.
  • Sorting waste before you travel, so that you are not bringing bags of mixed waste (which may contain recyclable materials, food or green waste) to the site. Excess green waste and cardboard may be brought along, providing it is pre-sorted

Once on site, residents must dispose of their goods within a fifteen minute window. This will allow us to ensure everyone who has pre-booked a slot can access the site in a timely manner.

Full details are available at

The easiest way to book a slot is through the council’s website. If you are unable to book online, you can call us on 01633 656656: please note down the booking reference you are given and bring it to site.

Residents can visit the council’s HWRC webpage ( to find out more information about the reopening and restrictions in place, as well as a map outlining the new access routes and guidance. Information leaflets setting out the new guidance will also be shared across the council’s social media channels from this week.

Throughout this process, we have considered ways in which all our services could adapt and that has included how facilities may be able to reopen when appropriate.

With social distancing measures still very much in place, there will be changes to how people can access facilities when they do reopen. Work is being carried out regarding key services and changes to how they operate have to be implemented before they can reopen.

In simple terms, less customers will be able to access facilities at a time and this requires planning to manage demand. This may include changes to opening times, controlled or restricted access, or changes to the services actually on offer.

Our aim is to reopen services as soon as possible, but only when it is safe for customers and staff, and with measures that will support the ongoing fight against Covid-19.

Residents will be informed as soon as possible when any dates for the reopening of services are confirmed.