Complaints & compliments

Newport City Council is committed to dealing effectively with any compliments, concerns or complaints you may have about the services we provide.

We take compliments and complaints seriously and try to learn from feedback we receive.

If you want to tell us about something which you think needs to be done - for example, repairing a pothole - you are requesting a service and must first give us a chance to respond to the request for service.

Many requests for services can be made online on the Report It and Request It pages.

If you make a request for service and are not satisfied with our response you can make a complaint online.

Compliments and most complaints (including complaints about social services) can be reported using this form, if you have a complaint regarding a school please contact the head teacher of the school first. 

Read the comments, compliments and complaints policy (pdf) for more information about sharing compliments and complaints with the council. 

Dealing with a complaint is a straightforward process but sometimes complaints are pursued in a way that can hinder the investigation or cause significant resource issues for the council.

Read the council's unacceptable actions by complainants policy (pdf) for more information about behaviour which is considered unacceptable, and actions which may be taken to protect staff.