Mental health

The older people's mental health team works with the local health trust to provide support for older people who experience mental ill health and people of all ages with dementia.

The team provides specialised services for:

  • older people (over 65 years) experiencing mental ill-health, such as anxiety, depression, schizophrenia or bi-polar disorder
  • adults of any age with a dementia
  • carers who support them

Clients are encouraged to make the most of their skills and abilities at each stage of their illness and the team works to preserve people’s dignity and promote their confidence to maintain their quality of life.

Read about how Newport is becoming a dementia friendly city

Who can receive help?

Some examples of circumstances where people with a dementia or mental illness may be eligible to receive services are:

  • increasing forgetfulness - long and short term memory loss
  • difficulties in learning new information
  • uncharacteristic lapses in judgement and behaviour
  • decline in social skills and social activity
  • decline in domestic abilities/personal care
  • deterioration in verbal skills
  • disorientation in time or place
  • increasing inability to recognise familiar surroundings, relatives and friends
  • increased restlessness
  • behaviour and emotional disturbance
  • people who have experienced a bereavement or a change in life events
  • loss of energy and interest in regular activities
  • changes in sleep patterns and / or appetite
  • difficulty in concentrating
  • feelings of sadness, anxiety, worthlessness or hopelessness
  • overly worried about their own physical health

Services offered include: 

  • Specialist community support services designed to help people remain safely at home and continue routines e.g. keeping up a hobby or going shopping
  • Home care services with specially trained staff to support people to carry out daily tasks such as washing or dressing
  • Day care, respite care and sitting services can provide stimulation for clients and breaks for carers
  • Assistive technology such as telecare systems can help someone to live safely in their own home
  • Residential and nursing care when living at home is no longer possible

Residential care is provided for people who require 24 hour care and are no longer able to live independently. These people do not require resident nursing care but may require visits from the district nurse.

EMI (Elderly, Mental or Infirm) residential care is provided for people with a diagnosed dementia, who require 24 hour care and are not able to live independently.

These people may be disorientated and at risk of wandering if they remain at home. They do not require resident nursing care but may require visits from the district nurse or psychiatric nurse.

General nursing care is provided for people who have physical difficulties and who require more support than that available at residential care. These people usually have a diagnosed physical condition which requires resident nursing care and a high level of care support.

EMI nursing care is provided for people with an advanced dementia, where their main difficulties are mental health and require a specialist service. These people may be physically well and quite mobile but have mental health difficulties requiring 24 hour support from qualified staff.

How to get help

The open referral system means that the person concerned or anyone involved with that person, can raise concerns about someone's mental health or dementia problem.

A referral will be accepted before a medical diagnosis has been obtained although the team will seek a diagnosis as soon as possible.

Providing advice and / or support at the early stage of the illness has been shown to be especially beneficial. I

f the team is unable to help directly, you will be directed to other sources of help and support.

To make a referral, contact the duty team on (01633) 656656.

Following a referral a member of staff will meet you to discuss the situation and assess the client's needs.

The assessment will involve all aspects of the person's life and a plan will be agreed to address their needs.

If you are a regular carer, your needs can be addressed through a carer’s assessment.

People who have the greatest needs will take priority. People who experience unstable episodes, those whose memory loss is such that they are at risk and older people with serious mental health problems will receive a priority response.


There may be charges for some services, either fixed or dependent on the client’s income and savings.

Charges will be discussed before any service is provided so that no bills are unexpected.


Contact social services at Newport City Council