Contact Us

Emergency Contact Procedure

If an emergency arises outside office hours contact the south east Wales Emergency duty team on:


0800 328 4432


0800 587 9963


01495 767057

Duty and Social Work teams

Information Station
Old Station Building
NP20 4AX
Telephone: (01633) 656656


See Information Station opening hours and services.

How to complain

There is a Complaints Procedure for Adults and a separate Complaints Procedure for Children and Young People which explains what to do if you want to make a complaint.

We will never reduce or stop a service just because you have complained.

How to comment

Share your views to help us help you. If you would like to pay a compliment or make a comment on our services, but not make a complaint, please email

Freedom of Information Act

From 1st January 2005, the Freedom of Information Act has given individuals a general right of access to all types of recorded information held by public authorities, subject to certain exemptions.