Advice to Consumers

The Citizens Advice Consumer Service is a government-funded service offering free information and advice on consumer issues including:

Telephone 03454 040506 between Monday – Friday, 9.00am – 5.00pm

Welsh speakers should telephone 03454 04 05 05. 

Or use the Citizens Advice Consumer Service online complaint form. 

Debt advice

Newport Citizens Advice Bureau offers a free debt advice service.

Debt help charity StepChange offers free and impartial advice on financial problems and debt issues including bankruptcy.

Use their online debt counselling tool, Debt Remedy.

Reliable traders 

Try the South East Wales TrustMark Scheme for advice and guidance.

County court action

Advice if you are considering taking action in the county court…

Scams and rogue trading

Read about scams and rogue trading on the Citizens Advice Consumer Service website

Further information

Trading Standards Institute

The UK European Consumer Centre 

Civil Legal Advice 

Citizens Advice Bureau 

Which? Consumer Rights