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You are here: home | living | trading standards | consumer advice

Consumer Advice

Citizens Advice Consumer Service is the government-funded service offering free information and advice on consumer issues from overcharging to faulty goods or from energy supply to postal problems.

Free consumer advice is available on the Citizens Advice Consumer Service website including:

Telephone Citizens Advice Consumer Service on 08454 04 05 06 (for Welsh speakers telephone 08454 04 05 05) between Monday – Friday, 9.00am – 5.00pm

or use their online complaint form. (opens new website)

Free debt advice

Newport Citizens Advice Bureau offers a free debt advice service.

Looking for a reliable, local trader?

Try the South East Wales TrustMark Scheme for advice and guidance.

County court action

Read more if you are considering taking action in the county court…

Scams? rogue trading?

Read more about scams and rogue trading on the Citizens Advice Consumer Service website

Further information

Trading Standards Institute. (opens new website)

Handy advice in the form of consumer information leaflets for particular problems to help you avoid problems.

The UK European Consumer Centre (opens new website) provides advice and information if you are in dispute with a trader located in a different country in the European Union.

The Office of Fair Trading (opens new website) provides a guide to finding advice about a variety of issues.

Civil Legal Advice (opens new website) Free and confidential legal advice in England and Wales if you’re eligible for legal aid.

Citizens Advice Bureau (opens new website). Helps people resolve legal, money and other problems with free, independent and confidential advice.

Consumer Credit Counselling Service

Debt help charity CCCS (Consumer Credit Counselling Service) offers free and impartial advice on all kinds of financial problems and debt issues, big and small.

So whether you’re worried about bankruptcy (opens new website) or your credit cards, you can get help and support and it won’t cost you a penny.

Use their online debt counselling tool, CCCS Debt Remedy (opens new website) any time, night or day.

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