We will endeavour to respond to any form of communication within 5 working days

Newport City Council’s Social Services offers support to all kinds of people in a wide range of circumstances.

Everyone can obtain information and advice and many people receive further help.

We help to look after and protect vulnerable elderly people, children in need, people with disabilities, carers of all ages, people with learning disabilities, mental health problems and those with alcohol and drug problems.

We work closely with the police and other agencies to protect people from harm.

If you think you need help

An assessment of your situation needs may be required…

Blue Badge (disabled parking)

Read about and apply for a Blue Badge…

Carers

Support for carers and young carers...

Child protection

The child protection team will respond to concerns about the safety of a child…

Direct payments

Direct payments are used to buy services to meet assessed needs…

Fostering

Foster carers are needed for all types of fostering…

Home care

Care and support for people at home…

Residential care

Information and details of local residential and nursing homes…

Pay online

Pay your non-residential care charges online…

Annual Report

Read the Annual Report of the Director of Social Services page…

For further information download and read:

An Introduction to Adult Social Services leaflet (pdf)

A Guide to Services for Children & Families leaflet (pdf)

Contact

Newport City Council

Information Station
Old Station Building
Queensway
Newport NP20 4AX
Telephone: 01633 656 656

Email: info@newport.gov.uk

If you are unable to get in touch yourself you may ask someone else to do it for you.

Emergency contact

If an emergency arises outside office hours contact the South East Wales Emergency Duty Team:

Freephone	0800 328 4432
Minicom	0800 587 9963
Fax	01495 767057

See the Social Services Out of Hours Emergency Service (pdf) leaflet for further details.

How to comment or complain

If you would like to comment on Newport social services, but not make a complaint, email swhinfo@newport.gov.uk

You may wish to make a complaint about the services we provide.

There is a complaints procedure for adults and a separate complaints procedure for children and young people which explain what to do.

You can make a complaint by completing the online complaint form.

We will never reduce or stop a service just because you have complained.

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