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Social Care

We will aim to respond to any form of communication within 5 working days

Newport City Council’s social services helps to look after and protect vulnerable elderly people, children in need, people with disabilities, carers, people with learning disabilities, mental health problems and those with alcohol and drug problems.

Everyone can obtain information and advice and many people receive further help.

We work closely with the police and other agencies to protect people from harm.


If you think you need help an assessment of your situation may be required…

Blue Badge (disabled parking)

Read about and apply for a Blue Badge…


Support for carers and young carers...

Child protection

The child protection team will respond to concerns about the safety of a child…

Direct payments

Direct payments are used to buy services to meet assessed needs…


Foster carers are needed for all types of fostering…

Home care

Care and support for people at home…

Residential care

Information and details of local residential and nursing homes

Pay online

Pay your non-residential care charges online…

Annual Report

Read the Annual Report of the Director of Social Services page…

For further information download and read:

An Introduction to Adult Social Services leaflet (pdf)

A Guide to Services for Children & Families leaflet (pdf)


Newport City Council

Information Station
Old Station Building
Newport NP20 4AX
Telephone: 01633 656 656


If you are unable to get in touch yourself you may ask someone else to do it for you.

Emergency contact

If an emergency arises outside office hours contact the South East Wales Emergency Duty Team:


0800 328 4432


0800 587 9963


01495 767057

See the Social Services Out of Hours Emergency Service (pdf) leaflet for further details.

How to comment or complain

If you would like to comment on Newport social services, but not make a complaint, email

You may wish to make a complaint about the services we provide.

Please view the Complaints Procedure. Alternatively, you can make a complaint by completing the online complaint form.

We will never reduce or stop a service just because you have complained.

Please use this form to help us improve our website; if you have a specific query, or require a response, please use our online contact form

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