Council Housing

Home Options Newport

Home Options Newport is the name of the Common Housing Register in Newport which is a partnership between Newport City Council, Newport City Homes, Charter Housing, Seren Living, Newport Housing Trust, Melin Homes, Linc Cymru, Elim, Hafod, Aelwyd and United Welsh Housing Associations. All affordable housing to rent and buy is advertised via the www.homeoptionsnewport.co.uk website and uses a ‘Choice Based Lettings’ allocation scheme.

What is Choice Based Lettings?

All Choice Based Lettings Schemes centre around the marketing of properties, increased choice for customers and lettings schemes which are more transparent than traditional points based waiting lists.

What type of properties are advertised?

All affordable housing is advertised. This includes properties to rent from a Housing Association, properties to buy via various low cost home ownership options, properties to rent privately and houseshare properties.

How often are properties advertised?

Properties are advertised every week, Friday 00.01am – Wednesday 23.59pm.

Where can I find information about available properties?

At the Information Station (see the bottom of this page for the address)
At Housing Association offices (see contact details by clicking here)
By viewing the www.homeoptionsnewport.co.uk website
By e-mail. You will need to provide us with your e-mail address.

How do I apply for advertised properties?

1. Apply

To apply for properties, you must have a current application for housing registered. You can contact us on tel: 01633 656656 or by email (rehousing.services@newport.gov.uk) to check if you have an active application.

You can register and apply for properties online at www.homeoptionsnewport.co.uk (opens a new website).

If you do not have internet access at home, you can visit local libraries, community centres, partner housing association offices or the Information Station. If you need additional assistance, please contact us.

2. Bid

Every week, all available properties are advertised. Each property is advertised with a preference given to a specific band (level of housing need) but anyone can apply. You can find out more information on banding and priority for housing on the www.homeoptionsnewport.co.uk website. You can bid for upto four properties each week. You must submit your bid by the stated deadline. You can bid for properties in any of the following ways –

Via the www.homeoptionsnewport.co.uk website
By using the automated telephone line – 0300 1113580
By texting to 07860 015214 (contact us for further information on the acceptable format)
will only be considered for properties that you bid and are eligible for.

3. Selection

The Home Options Newport advert is available to bid on, every Friday to the following Wednesday. Following the deadline, a shortlist of all applicants who have applied for each property is generated. The applicants in the preferred band, who have the greatest housing need, for the longest period of time, will be at the top of the list. See the www.homeoptionsnewport.co.uk website for further information on how your application will be prioritised. The Housing Association or landlord of the property (which is specified on the Home Options Newport advert) will complete the shortlisting and allocation of the property.

4. Offer

If you near the top of the list for a property, the Housing Association may invite you for an interview or visit you at home to check that the details on your application are correct. If these checks are satisfactory and you are eligible for the type of property concerned, you may be made an offer of accommodation. Your tenancy will be with the Housing Association that own the property.

5. Feedback

We will not contact you if you have not been successful. You can view your position on the Housing Register and the successful applicant’s details for each property via the www.homeoptionsnewport.co.uk website.

For more information, please contact us.

Information Station
Station Buildings
Queensway
Newport
S Wales
NP20 4AX
Tel: (01633) 656656

Email: rehousing.services@newport.gov.uk