We will endeavour to respond to any form of communication within 5 working days

Newport City Council’s Social Services offers support to all kinds of people in a wide range of circumstances. Everyone can obtain information and advice from us, and many people receive further help.

We help to look after and protect vulnerable elderly people, children in need, people with disabilities, carers of all ages, people with learning disabilities, mental health problems and those with alcohol and drug problems.

We also work closely with the police and other agencies to protect people from harm.

For further information, please read our leaflets:

An Introduction to Adult Social Services (pdf)

A Guide to Services for Children & Families (pdf)

New!

Pay your Non-Residential care charges online…

A new way of reporting on Social Services has been introduced in Wales that gives residents the chance to voice their opinions about the effectiveness of the care services provided to them. Please visit our Annual Report of the Director of Social Services webpage for further information.

Quicklinks

Try the links below, or choose from the headings on the right.

Blue Badge Applications	Child Protection
Children & Families	Domiciliary (Home Care) Service
Fostering and Adoption	Gwent Frailty Programme
Information for Older People	Learning Disabilities
Local health care	Mental Capacity
Newport Safeguarding Children Board	Outcome Focused Pilot Project
Protection of vulnerable adults	Residential Care Homes
Support for Carers and Young Carers	Telecare

How to ask for help

Social Services Call Office
Corn Exchange
High Street
Newport
NP20 1RN

Email: info@newport.gov.uk

Telephone: (01633) 656656
The Corn Exchange office is open 8.30am – 5.00pm, Monday to Thursday, and 8.30am – 4.30pm on Friday.

If you are unable to get in touch yourself you may ask someone else to do it for you.

Emergency Contact Procedures

If an emergency arises outside office hours, you should contact the South East Wales Emergency Duty Team:

Freephone	0800 328 4432
Minicom	0800 587 9963
Fax	01495 767057

Please see the Social Services Out of Hours Emergency Service leaflet for further details.

What happens after I have asked for help?

We will carry out an assessment to see what your needs are, and if you are eligible for services. For further information, see the Assessment pages.

How to comment or complain

If you would like to make a comment on our services, but not make a complaint, please email us at swhinfo@newport.gov.uk

You may wish to make a complaint about the services we provide. There is a complaints procedure for Adults and a separate complaints procedure for Children and Young People, which explains what to do if you want to make a complaint.

You can also make a complaint Online.

We will never reduce or stop a service just because you have complained.

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