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Your City Council

Contacting Newport City Council

Find information about council services by searching the A-Z of council services or contact the council.

If you can’t find the information or service you require contact the council:

Use the online contact us form



Please read the Email Guidance Note (pdf) before emailing the council.


Call (01633) 656 656 between 8:00am to 6:00pm Monday to Friday.

Text message

Text NCC followed by your message to 60777


Call (01633) 656 657


Call in to the Information Station

Follow on Twitter


Write to

Newport City Council
Civic Centre
Godfrey Road
South Wales
NP20 4UR
Document Exchange (DX) address: DX 99463 Newport (Gwent) 3

Customer Charter

Download the Newport City Council’s Customer Charter (pdf)

Customer Services Strategy

Download the Customer Services Strategy 2012-2017 (pdf)

Contact your councillor

Newport City Council’s 50 elected councillors can be contacted by email, telephone or by post.

Search for your councillor by name or ward.

Complaint, compliment or suggestion?

Send in your ideas and suggestions to the council.

Get in touch with a complaint or compliment about council services.

Read about the council’s complaints procedure.

Please note there are separate procedures for social services complaints.

Please use this form to help us improve our website; if you have a specific query, or require a response, please use our online contact form

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