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Contact Us

Newport Social Services

Emergency Contact Procedure

If an emergency arises outside office hours you should contact the South East Wales Emergency duty team on these numbers:

Freephone 0800 328 4432

Minicom 0800 587 9963

Fax 01495 767057

Social Services contacts

Duty & Social Work Teams

Information Station
Old Station Building
NP20 4AX
Tel: (01633) 656656


Professionals and members of the public can make contact with the children duty desk

Mon – Thurs: 8.30am – 5.00pm


8.30am – 5.30pm


Hospital Social Work Teams

(Royal Gwent/St Woolos Hospitals)
Block 10
Friars Field
NP20 1RB
Tel: (01633) 234234

If you or your children are unhappy with any aspect of the service you may make a complaint under the complaints procedure which is widely distributed to children and young people receiving services.

Newport Family Information Service

Newport FIS provides impartial information for parents and carers of children aged 0-19 years.

Newport Family Information Service
Newport Central Library
4th Floor
John Frost Square
Tel: 0800 328 84 83


Submit your enquiry using our online form

Meet the FIS team

Team Administrator

FIS Coordinator

FIS Development Worker

The information team are here to help, guide and advise you on many family related topics that affect you and your family members.

If we can’t supply you with the information you are looking for, we are happy to help you find someone who can.

We attend various events across Newport so keep an eye on our web pages and we’ll let you know where we are.

Please use this form to help us improve our website; if you have a specific query, or require a response, please use our online contact form

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